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Social media

Publishing information on Facebook and Twitter is one of the many ways we communicate with Cambridge's residents, workforce and visitors.

We do our best to reply quickly to any questions you ask us on Facebook or Twitter. But if you have an urgent or complex enquiry you should contact our customer service centre.

We welcome your posts and comments. But we might remove any that do not adhere to our guidelines, which are set out below.

Registration may be necessary for you to access the content we post on social media. We cannot control how often our social media accounts are available, so accept no responsibility for any lack of service.

Our social media accounts

We also have a number of other accounts run by specific services:

You could also follow the Cambridge Corn Exchange, Cambridge Folk Festival, Greater Cambridge Partnership and Visit Cambridge and Beyond.

Liking and following

If you 'like' or follow us on Facebook or Twitter, we will not automatically follow or like you in return.

We will sometimes follow or like people or organisations that provide information that is relevant to our work. We will try to lend our support to local and national campaigns that are relevant or connected to our services.

We might need to like or follow an account in order to take part in conversations. Just because we like or follow an account, it does not mean that we necessarily endorse it.

Monitoring and moderation

We will monitor your questions and comments to us on social media during normal business hours.

We will always follow the rules and guidelines of social media websites. We reserve the right to remove any messages that break the rules of the relevant community.

Your posts and comments should:

  • be civil, tasteful and relevant
  • not include content for which the poster does not own the copyright
  • not repeat the same message, or very similar messages, more than once (also called 'spamming')
  • not publicise personal information, either the poster's own or somebody else's
  • not advertise products or services
  • not be unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, obscene, profane, or sexually or racially offensive
  • not promote political parties

We will block any account whose posts or direct messages we find persistently upsetting, threatening or offensive.